EXCHANGE & RETURNS
If your purchase is not exactly what you are looking for, you have 14 days from receiving your order to arrange your exchange or return. Schedule your collection by contacting firstname.lastname@example.org and have your items sent back to us.
Please contact us at email@example.com to start your exchange or return process.
Shipping is complimentary on all exchanges, although customers outside the EU might be responsible for taxes and duties.
Shipping for returns will be charged, the cost within the EU is 18 euros and outside the EU 25 euros.
Cancellations and Refunds
If you would like to cancel your order, you must notify Customer Care within 24 hours of placing the order. Simply call +359 878 117 291 internationally, from 9am-5pm GMT, Monday to Friday or email firstname.lastname@example.org . We are confident that you will love being the first to know about THEY ARE news however, you may cancel your subscription at any time by notifying Customer Care. If there are more than 2 issues outstanding, the remaining balance will be refunded to you via the original payment method. Please note, it can take up to 10 working days for refunds to appear in your account. Refunds for gift subscribers will be issued to the purchaser.
Please make sure your items are returned new and unused.
theyare2.com reserves the right to reject returns sent or communicated beyond the return period limit, or items which are not in the same condition in which they were received. Items that do not meet our policy will not be accepted and will be sent back to you.
Please follow the steps below to return your purchase:
1. Email us at email@example.com to clarify whether you wish to exchange or return items. Please do not ship your exchange/return back without our authorisation, as it will not be processed.
2. Confirm a convenient address, time and telephone number in order for us to generate a pick up label.
3. Please print out your pick up label. DHL will get in touch with you in order to make arrangements at your convenience.
4. Remove all previous labels and attach the new printed pick up label to your package.
5. Once we receive and examine the items, your refund will be credited to the original payment method.
6. Exchanges are free of charge and the cost of return will be deducted from your refund.
When trying on clothes, please be mindful not to damage clothes or mark the package/box. Returns must also include all of the product parts. Please place the package/box inside another box in order to prevent damage during shipping.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. The cost of return will be deducted from your refund.
Items on SALE
At this moment items on SALE cannot be refunded.
Original shipping costs are non-refundable. Items purchased through Gift Cards vouchers cannot be refunded.
SECTION 1 – WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.
SECTION 2 – CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at firstname.lastname@example.org
SECTION 3 – DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
SECTION 4 SECURITY PAYMENT
For greater customer security, we work with PayPal. Data security: PayPal is secure and encrypted. As long as you have a secure connection to the legitimate PayPal site, any information you exchange is hidden from prying eyes. PayPal uses all of the same security features that you’d expect from any large financial institution.
SECTION 5 – THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
SECTION 6 – SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
SECTION 7 – COOKIES
SECTION 8 – AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at email@example.com